Legal Intake & Sales Specialist
New
V
VirtueStaffLegal Services
Metro Manila, Philippines. Panama City, Panama, Panama. Mexico City, Mexico. Bogotá, Bogota, Colombia. Islamabad, Islamabad Capital Territory, Pakistan. Johannesburg, Gauteng, South AfricaContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- Communication SkillsCustomer serviceData entry
Requirements
- Excellent communicative English skills, both verbal and written
- Minimum of 1–2 years of experience in sales, inside sales, or a quota-driven customer service environment
- Proven experience in legal intake or handling high-volume professional inquiries within a law firm is an absolute advantage
- Strong objection-handling and closing skills
- Proven ability to guide potential clients confidently through a sales/intake funnel
- High empathy and a sales mindset
- Ability to handle sensitive, emotional situations with care
Responsibilities
- Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact
- Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm's practice areas
- Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point
- Provide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive tone
- Utilize persuasive, sales-minded communication techniques to handle objections, build value in our legal services, and successfully convert qualified inquiries into scheduled consultations
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