Corporate IT Support Specialist
New
V
VultrCloud Infrastructure
Remote - United States, multiple time zonesFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Google Workspace
Requirements
- 2+ years of experience in a helpdesk, IT support, or corporate IT administrator role
- Hands-on experience troubleshooting macOS and Windows endpoints
- Working knowledge of SaaS administration (Google Workspace, Slack, Zoom)
- Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID)
- Familiarity with MDM/endpoint management tools (Jamf, Intune, Kandji)
- Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk)
- Strong written and verbal communication skills
- Customer service mindset with a track record of white-glove support
- Ability to manage multiple priorities independently in a fast-paced, fully remote environment
Responsibilities
- Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs
- Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees
- Administer core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools)
- Manage employee onboarding and offboarding end-to-end, including hardware shipping and account provisioning
- Configure and maintain endpoints through MDM platforms
- Support identity and access management workflows in Okta
- Maintain an accurate hardware and software asset inventory
- Develop clear documentation, runbooks, and self-service resources
- Engage with employees through chat, video, and ticketing channels
- Partner with Security, People Operations, and senior IT teammates on larger initiatives
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