Senior Analyst, Revenue Billing Operations
New
U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeSenior
Salary83,200 - 132,800 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceProcess improvement
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience.
- 5+ years of experience in B2B billing operations.
- Advanced experience with Zuora, including subscription management, billing rules, invoicing workflows, and workbook management.
- Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution.
- Strong analytical, problem-solving, and data management skills.
- Strong written and verbal communication skills.
- Experience mentoring others and collaborating effectively with cross-functional partners.
Responsibilities
- Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
- Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.
- Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.
- Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.
- Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.
- Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.
- Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.
- Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.
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