Domestic Violence Hotline Specialist
New
S
Shelter HouseSocial Services
Fairfax, Virginia, United States; Must be a resident of NOVA (Northern Virginia)Part-TimeMiddle
Salary22 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- DocumentationActive listening
Requirements
- Resident of Northern Virginia (NOVA).
- Reliable and stable internet connection.
- Private, quiet workspace.
- Bachelor’s degree in human services, Social Work or related field, or a combination of education and experience.
- 2+ years' experience working with victims of DV/SV or human trafficking.
- Knowledge of counseling techniques.
- Experience in trauma-informed domestic and sexual violence care.
- Strong written and oral communication skills.
- Active listening skills.
- Computer proficiency (Word, Excel, email, internet).
- Ability to prioritize competing tasks and maintain professional ethics.
Responsibilities
- Conduct crisis screenings over the phone for shelter entry.
- Provide emotional support through supportive listening, trauma-informed crisis intervention, and advocacy.
- Offer problem solving, safety planning, and education to callers.
- Provide community referrals and work collaboratively with other agencies.
- Answer all incoming calls during scheduled shifts.
- Document all calls in required systems, ensuring confidentiality.
- Navigate and utilize digital platforms for tracking information.
- Attend virtual supervision and staff meetings, with periodic in-person meetings.
- Maintain regular communication with the Hotline Program Manager.
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