- Conduct crisis screenings over the phone for shelter entry.
- Provide emotional support through supportive listening, trauma-informed crisis intervention, and advocacy.
- Offer problem solving, safety planning, and education to callers.
- Provide community referrals and work collaboratively with other agencies.
- Answer all incoming calls during scheduled shifts.
- Document all calls in required systems, ensuring confidentiality.
- Navigate and utilize digital platforms for tracking information.
- Attend virtual supervision and staff meetings, with periodic in-person meetings.
- Maintain regular communication with the Hotline Program Manager.
DocumentationActive listening