Domestic Violence Hotline Specialist
S
Shelter HouseSocial Services
Virginia, United States; Must be a resident of NOVA (Northern Virginia)ContractMiddle
Salary20 - 22 USD per hour
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Job Details
- Experience
- 2+ years' experience working with victims of DV/SV/ or Human Trafficking
- Required Skills
- Microsoft ExcelActive listening
Requirements
- Resident of NOVA (Northern Virginia).
- Reliable and stable internet connection.
- Quiet, private workspace.
- Bachelor’s degree in human services, Social Work or related Field or combination of education and experience.
- 2+ years' experience working with victims of DV/SV/ or Human Trafficking.
- Knowledge in counseling techniques and trauma-informed care.
- Computer skills including Word, Excel, and email.
- Ability to prioritize competing priorities and make sound judgements.
- Strong organizational, time management, and communication skills.
- Ability to pass an annual TB test.
Responsibilities
- Conduct crisis screenings over the phone with those seeking shelter entry or resources.
- Provide emotional support, trauma-informed crisis intervention, advocacy, and safety planning.
- Provide problem solving, safety planning, education, and advocacy to callers.
- Provide appropriate community referrals and work collaboratively with other agencies.
- Answer every call that comes to the hotline during shift.
- Promptly document all calls in required systems and ensure information is recorded.
- Submit all completed documentation no later than the end of a shift.
- Attend virtual supervision, staff meetings, and training sessions.
- Communicate regularly with the Hotline Program Manager regarding shift status and challenges.
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