Senior Collections Specialist
New
U.S.-based locationsFull-TimeSenior
Salary50,000 - 70,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- SAPMicrosoft ExcelSaaSNetSuite
Requirements
- 4+ years of experience in B2B collections, preferably within SaaS, subscription-based, or franchise environments.
- Strong understanding of accounts receivable processes, collections strategies, and billing systems.
- Experience communicating directly with customers, including business owners and senior financial stakeholders.
- Solid knowledge of contract terms, billing agreements, and payment structures.
- Proficiency in Microsoft Excel and general financial reporting tools.
- Strong analytical, problem-solving, and time management skills in a fast-paced environment.
- Experience with cash application and reconciliation processes.
- Familiarity with ERP or AR tools such as NetSuite, SAP, Sage Intacct, Maxio, Tesorio, HighRadius, or similar.
- Excellent written and verbal communication skills with a customer-focused, solution-oriented approach.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Responsibilities
- Manage assigned customer accounts end-to-end, including collections outreach, cash application, and account reconciliation activities.
- Conduct proactive follow-ups on overdue invoices using email, phone, and ticketing systems to ensure timely payment resolution.
- Investigate, resolve, and escalate billing discrepancies and customer disputes in collaboration with internal stakeholders.
- Apply incoming customer payments accurately and maintain up-to-date records in billing and accounting systems.
- Partner closely with Sales, Billing, and Customer Success teams to resolve complex account issues and improve collections efficiency.
- Maintain professional relationships with business owners and finance stakeholders while handling high-value and sensitive balances.
- Identify opportunities to improve collections workflows, reporting accuracy, and overall A/R processes.
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