Senior Strategic Program Manager
New
R
Rithum LinkedIn BoardSaaS E-commerce
United States - RemoteFull-TimeSenior
Salary145,000 - 195,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceData AnalysisCross-functional Team LeadershipStakeholder managementSaaS
Requirements
- 8+ years of experience in client success, services, operations, business transformation, program management, consulting, or related roles within SaaS, e-commerce, marketplace, or technology environments.
- Demonstrated experience leading complex cross-functional initiatives and driving operational or strategic transformation efforts.
- Strong experience designing scalable operating models, service frameworks, client engagement strategies, or operational support structures.
- Proven ability to solve ambiguous business problems using structured thinking, analytics, research, and data-driven decision-making.
- Strong executive communication, stakeholder management, and cross-functional influence skills.
- Experience driving alignment and execution across global, matrixed, and fast-paced organizations.
- Strong analytical and operational problem-solving capabilities with experience leveraging metrics and reporting to inform business decisions.
- Experience leveraging AI tools, workflow automation, or emerging technologies to improve operational efficiency and client outcomes.
Responsibilities
- Lead strategic programs and transformation initiatives that improve the client operating model across onboarding, retention, growth, escalation management, and service scalability.
- Design scalable operating models, service frameworks, segmentation strategies, and operational processes that improve client outcomes and business efficiency.
- Structure ambiguous business challenges, conduct analysis, and translate findings into actionable recommendations and execution plans.
- Identify operational gaps, process inefficiencies, and scaling challenges, and drive solutions that improve consistency and scalability.
- Lead complex cross-functional initiatives from concept through execution, driving alignment, accountability, and measurable outcomes.
- Partner with Client Success, Product, Services, Engineering, Commercial, Finance, and Operations teams to support strategic initiatives and operational improvements.
- Champion AI adoption and workflow automation to improve decision-making, reduce manual effort, and enhance the client experience.
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