Senior Strategic Program Manager
New
R
RithumSaaS E-commerce
United States - RemoteFull-TimeSenior
Salary145,000 - 195,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceJiraCross-functional Team LeadershipSaaS
Requirements
- 8+ years of experience in client success, services, operations, business transformation, program management, consulting, or related roles within SaaS, e-commerce, marketplace, or technology environments.
- Demonstrated experience leading complex cross-functional initiatives and driving operational or strategic transformation efforts.
- Strong experience designing scalable operating models, service frameworks, client engagement strategies, or operational support structures.
- Proven ability to solve ambiguous business problems using structured thinking, analytics, research, and data-driven decision-making.
- Strong executive communication, stakeholder management, and cross-functional influence skills.
- Experience driving alignment and execution across global, matrixed, and fast-paced organizations.
- Strong analytical and operational problem-solving capabilities.
- Experience leveraging AI tools, workflow automation, or emerging technologies.
Responsibilities
- Lead strategic programs and transformation initiatives that improve the client operating model across onboarding, retention, growth, escalation management, and service scalability.
- Design scalable operating models, service frameworks, segmentation strategies, and operational processes that improve client outcomes and business efficiency.
- Structure ambiguous business challenges, conduct analysis, and translate findings into actionable recommendations and execution plans.
- Identify operational gaps, process inefficiencies, and scaling challenges, and drive solutions that improve consistency and scalability.
- Lead complex cross-functional initiatives from concept through execution.
- Build and manage reporting frameworks and dashboards focused on client health, service quality, operational effectiveness, and business performance.
- Champion AI adoption and workflow automation to improve decision-making and enhance the client experience.
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