Client Services Partner
New
P
PrenuvoHealthcare Imaging
Remote, USAFull-TimeMiddle
Salary68,000 - 72,000 USD per year
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Job Details
- Required Skills
- Project ManagementRelationship management
Requirements
- Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
- Strong organizational and project management skills.
- Excellent communication and relationship management skills with a patient-centric approach.
- Proficiency in using CRM systems, scheduling platforms, and medical record systems.
- Ability to work independently in a fast-paced environment.
- Flexibility to adapt to evolving responsibilities.
- Experience working with sales and physician relations teams (preferred).
Responsibilities
- Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up.
- Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
- Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
- Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification.
- Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively.
- Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
- Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
- Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.
- Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
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