Director Client Experience
New
United StatesFull-TimeDirector
Salary117,000 - 194,847.37 USD per year
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Job Details
- Experience
- Minimum 10 years of professional experience, including at least 4+ years working in account management, client experience, or revenue cycle/healthcare consulting roles.
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelAccount ManagementClient relationship management
Requirements
- Bachelor’s degree preferred or equivalent relevant experience in account management, client experience, healthcare operations, or consulting.
- Minimum 10 years of professional experience, including at least 4+ years working in account management, client experience, or revenue cycle/healthcare consulting roles.
- Proven ability to engage and influence Director-level and executive stakeholders in complex, matrixed environments.
- Strong commercial mindset with experience in solution selling, account growth, and contract lifecycle management.
- Excellent communication skills, both written and verbal, with the ability to lead executive presentations and business reviews.
- Highly organized with strong prioritization, project management, and problem-solving capabilities.
- Proficiency in Microsoft Office (including Excel) and CRM tools such as Salesforce preferred.
- Ability to travel up to 40% and operate effectively in hybrid or remote environments.
- Strong interpersonal skills, with a collaborative and client-centric approach.
Responsibilities
- Lead strategic client relationship management across a portfolio of healthcare clients, ensuring alignment of goals, revenue objectives, and long-term partnership success.
- Collaborate closely with internal cross-functional teams to ensure seamless service delivery, operational excellence, and continuous improvement in client outcomes.
- Conduct and lead client business reviews, executive meetings, and strategic planning sessions to drive transparency, performance insights, and value realization.
- Drive contract renewals, participate in contracting processes, and identify opportunities to introduce and sell additional solutions within existing accounts (including quota responsibility).
- Monitor and improve client satisfaction and Net Promoter Score (NPS) by proactively addressing issues and strengthening engagement strategies.
- Oversee documentation of client activity and performance tracking within CRM systems, ensuring accurate reporting and actionable insights.
- Support onboarding and implementation of new solutions while ensuring adherence to best-practice account management methodologies.
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