Senior Director Client Service Delivery
New
Must reside in the United States and have a valid U.S. address for residence, Willingness to support global time zones hours of operationFull-TimeDirector
Salary150,300 - 167,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Operations ManagementResource PlanningClient relationship managementBudgetingProcess improvement
Requirements
- 3+ years experience managing operational customer service teams
- Strong strategic and customer focus
- Ability to travel globally
- Willingness to support global time zones hours of operation
- Proven management and/or relationship experience at a senior client level
- Established track record of exceeding targets, KPIs, and SLAs
- Track record of engaging and influencing internal leadership
- Demonstrated ability to motivate and communicate at all levels
- Excellent communication and negotiation skills
- Adaptability in a changing environment
Responsibilities
- Strategically lead and develop a senior operational management team.
- Responsible for Profit and Loss, or Profit Center/Cost Center Budgets.
- Maintain relationships with customers to understand perspectives and objectives.
- Drive continuous operating improvement and quality performance of regional metrics.
- Identify new tools and technologies to better serve the customer.
- Ensure full regulatory compliance and risk management.
- Define, negotiate, and agree on effective resource utilization.
- Manage client relationships and provide market trend insights.
- Drive standardization across sites and geographies globally.
- Oversee the establishment of new sites globally.
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