VP, Client Services
New
United StatesFull-TimeVp
Salary209,000 - 288,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 15+ years of leadership in servicing and operations, at least 5 within healthcare software/SaaS
- Required Skills
- Artificial IntelligenceBusiness IntelligenceOperations ManagementSaaS
Requirements
- 15+ years of leadership in servicing and operations.
- At least 5 years of experience within healthcare software/SaaS.
- Demonstrated success leading large-scale service transformations (SaaS transitions, operating model redesign).
- Deep experience with business intelligence and performance-management systems.
- Strong background in lean, continuous improvement, and scalable service delivery models.
- Proven ability to lead through influence and build cross-functional alignment.
- Experience integrating AI, LLMs, or advanced automation into contact center workflows.
- Exceptional communication and executive presence.
Responsibilities
- Own the 3-year strategic vision, operational roadmap, and day-to-day execution of the Care Navigator Team.
- Leverage business intelligence, predictive analytics, and performance insights to elevate service quality.
- Establish and scale service excellence frameworks and KPIs using lean methodologies.
- Drive services margin improvement through cost optimization and AI/process automation.
- Partner with Commercial, Clinical, Product, and Tech leadership for service readiness.
- Foster a transparent, high-accountability culture.
View Full Description & ApplyYou'll be redirected to the employer's site
