Client Success Director
New
USFull-TimeDirector
Salary123,100 - 206,800 USD per year
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Job Details
- Experience
- 15+ years
- Required Skills
- Business DevelopmentMicrosoft ExcelAccount ManagementStakeholder managementData analyticsPowerPoint
Requirements
- 15+ years of experience in post-sale client management, ideally with high-touch enterprise or strategic accounts.
- Bachelor’s degree required; Master’s degree preferred.
- Strong ability to connect client business objectives with technical product capabilities and data-driven solutions.
- Proven experience managing complex, multi-divisional and multi-geographical customer environments.
- Excellent communication, presentation, and executive-level stakeholder management skills.
- Demonstrated success working in cross-functional environments (Product, Sales, Operations, Support).
- Advanced proficiency in MS Excel, PowerPoint, and Word.
- Strong ownership mindset with a proactive, problem-solving and results-driven approach.
- Continuous learning orientation and ability to build expertise through collaboration and structured development.
Responsibilities
- Serve as the primary post-sale point of contact for a portfolio of enterprise and strategic clients, ensuring long-term satisfaction and value realization.
- Act as a trusted advisor by leading strategic discussions, ROI planning, and Quarterly Business Reviews with senior stakeholders.
- Drive adoption, utilization, renewal, and expansion by identifying risks, resolving blockers, and uncovering growth opportunities.
- Monitor client health metrics, usage data, and renewal timelines to proactively design and execute success strategies.
- Collaborate with implementation, product, sales, and support teams to ensure seamless delivery aligned with SLAs and KPIs.
- Represent the voice of the customer internally by translating feedback into product and service improvements.
- Manage escalations and complex account challenges with a solution-oriented and ownership-driven mindset.
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