Clinician Experience Specialist
New
N
NablaHealthcare Technology
Anywhere in the United StatesFull-TimeMiddle
Salary75,000 - 100,000 USD per year
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Job Details
- Experience
- 4+ years in healthcare technology, customer success, or support; 2+ years in a clinical or clinical documentation role
- Required Skills
- Customer SuccessGoogle WorkspaceLookerEHR
Requirements
- 4+ years in healthcare technology, customer success, or support
- At least 2 years in a customer-facing role
- 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse)
- Strong understanding of provider workflows and EHR systems
- Experience with NextGen and PointClickCare EHRs
- Experience working in a fast-paced startup environment
- Proficiency with tools like Front, Google Workspace, Linear, Slack, Mixpanel, Looker
- Excellent written and verbal communication skills
- Analytical thinker with problem-solving skills
Responsibilities
- Deliver exceptional support to users through email and video calls
- Manage and resolve feedback and support tickets in Front
- Educate and empower users through tutorials and personalized guidance
- Collaborate cross-functionally with Product and Engineering teams
- Analyze and synthesize user feedback to surface trends
- Contribute to process improvements to scale support operations
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