Customer Lifecycle Specialist
New
S
SonicWallCybersecurity
Remote, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years of experience in Customer Success, Renewals, Account Management, or Sales
- Required Skills
- CybersecurityMicrosoft OfficeAccount ManagementCRMCustomer Success
Requirements
- 2-4 years of experience in Customer Success, Renewals, Account Management, or Sales.
- Proven success in driving customer retention, upsell, and renewal metrics.
- Experience working with channel partners, distributors, or reseller ecosystems.
- Familiarity with CRM and customer success platforms.
- Background in cybersecurity.
- Excellent verbal and written communication skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient with corporate productivity tools, e.g., Microsoft Outlook, Word, Excel.
Responsibilities
- Sell SonicWall software/hardware products and services to existing customers via telephone, web, or e-mail.
- Drive customer retention, expansion, and satisfaction throughout the full product lifecycle.
- Execute call-to-action campaigns for end-of-support or lifecycle motions.
- Deliver regular business reviews and health checks with customers.
- Identify upsell and cross-sell opportunities based on product and customer needs.
- Partner with field sales, Support, and Channel teams.
- Provide direction and instruction to lower-level representatives.
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