Customer Support Specialist - AI Assisted
New
H
Hire HangarECommerce
South Africa - Cape Town, Philippines - Davao City, Chile - Santiago, South Africa - Johannesburg, Ethiopia - Addis Ababa, Morocco - Rabat, Morocco - Casablanca, Columbia - Medellín, Peru - Lima, Mexico - Mexico City, Argentina - Buenos Aires, Panama - Panama City, US Time zoneContractMiddle
Salary800 - 3,000 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2–3 years
- Required Skills
- ShopifyCustomer support
Requirements
- 2–3 years of experience in customer support (eCommerce preferred)
- Excellent written English and attention to detail
- Reflexive use of AI tools and learning new systems
- Experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanel (Bonus)
Responsibilities
- Review and approve AI generated responses before resolving customer issues
- Edit or write replies as needed to ensure accuracy and brand tone
- Flag edge cases or trends for internal escalations
- Handle 100-200 tickets per day depending on volume & complexity
- Work within platforms like Shopify & other e-commerce integrated tools
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