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π§ Full-Time
π IT & Tech
- BS/BA degree in a technical field or equivalent experience.
- Hands-on admin experience with Linux and Windows-based servers.
- Hands-on experience with database and/or big data query languages such as SQL, SPL, LINQ.
- Knowledge of end-to-end troubleshooting processes.
- Good knowledge of computer systems.
- Strong analytical skills for diagnosing and troubleshooting technical problems.
- Dedication to customer service.
- Effective written and verbal communication skills.
- Ability to organize and prioritize tasks to meet resolution times.
- Perform remote customer support.
- Assist with troubleshooting and resolving queries.
- Perform password resets and respond to common errors.
- Provide templated responses for issues/resolutions.
- Configure applications and monitor software products.
- Maintain effective communication with customers via web, email, and phone.
- Prioritize and manage workflow effectively.
- Maintain procedural documentation and reports.
- Adapt to changing technologies and respond to customer inquiries.
SQLCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation
Posted 2024-11-21
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