Customer Support Specialist
New
Vietnam / ManilaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2 years+
- Required Skills
- Problem SolvingMicrosoft OfficeCRMCustomer support
Requirements
- 2 years+ of experience in Customer Support.
- Minimum Diploma, NITEC, or equivalent qualification.
- Previous experience in customer service or customer-facing role.
- Proven ability to handle customer inquiries and resolve complaints.
- Familiarity with customer service systems, CRM platforms, and ticketing tools.
- Proficiency in Microsoft Office and general computer applications.
- Strong verbal and written English communication skills.
- Excellent interpersonal abilities.
- Ability to multitask and prioritise effectively.
- Strong problem-solving skills with a customer-centric approach.
Responsibilities
- Respond to customer inquiries via email, chat, or other support channels.
- Resolve customer complaints, issues, and service requests.
- Escalate complex or unresolved cases to the appropriate departments.
- Maintain accurate customer records and document all interactions.
- Provide accurate information regarding products, services, policies, and procedures.
- Follow up on open tickets and get updates from internal teams.
- Support order processing, billing inquiries, or account-related requests.
- Identify recurring customer issues for process improvements.
- Meet service standards, response times, and productivity targets.
- Communicate about outages internally and externally.
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