Customer Support Admin
New
P
PanoptycRetail Security
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Problem SolvingCustomer serviceCRMCustomer support
Requirements
- Excellent English communication skills, both written and verbal.
- Clear, confident speaking voice; near-native US accent is strongly preferred.
- Comfortable handling inbound and outbound calls.
- Tech-savvy and able to learn new systems, tools, and workflows quickly.
- Strong logical thinking and problem-solving skills.
- Organized, detail-oriented, and able to manage multiple tasks at once.
- Able to collaborate effectively with different teams in a remote work setup.
- Reliable, proactive, and able to work independently with minimal supervision.
- At least 1 year of experience in customer support, customer service, administrative support, or a related role.
Responsibilities
- Respond to customer inquiries through calls, tickets, chat, email, and other communication channels.
- Handle both inbound and outbound customer calls in a professional and helpful manner.
- Record, update, and maintain customer information accurately in company systems.
- Coordinate with internal teams to help provide accurate and timely solutions.
- Follow established processes and maintain clear documentation of customer interactions.
- Identify recurring customer concerns and share feedback for process improvement.
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