Customer Support Specialist
New
Fully remote: work from anywhere in the world!, Pacific TimeFull-TimeMiddle
Salary45,000 - 60,000 USD per year
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Job Details
- Languages
- English (CEFR Level C2 / ILR Level 5)
- Experience
- 3+ years
- Required Skills
- Customer serviceRESTful APIsTroubleshootingTechnical supportSaaSZendesk
Requirements
- 3+ years of experience in a technical support role, ideally in SaaS.
- Proficiency in English at CEFR Level C2 / ILR Level 5.
- Strong written and verbal communication skills.
- Skilled at understanding and implementing technical workflows.
- Ability to work 10:00 AM to 6:30 PM Pacific Time, Tuesday through Saturday.
- Experience with Zendesk (bonus).
- Experience working in a 100% remote role with an international team (bonus).
- Experience with community, payment, live stream, or content-related products (bonus).
- Experience with automation or Zapier (bonus).
- Experience troubleshooting application logins or SSO flows (bonus).
- Familiarity with troubleshooting API issues (bonus).
Responsibilities
- Prioritize customer issues across our email channels.
- Provide hands-on support for Circle Plus communities.
- Become an expert on the Circle product and internal staff admin tools.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot a wide range of issues across desktop and mobile browsers, desktop app, Android, iOS, and branded apps.
- Escalate feedback to inform and improve our product.
- Collaborate with engineers and designers to troubleshoot complex technical issues.
- Identify trends from customer inquiries to suggest proactive solutions.
- Collaborate with a global team through Notion, Slack, and Zendesk.
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