Customer Success Manager
New
H
Hire HangarPodcast production
South Africa - Cape Town, Chile - Santiago, South Africa - Johannesburg, Argentina - Buenos Aires, Brazil - Rio de Janeiro, Brazil - São Paulo, Mexico - Mexico City, Panama - Panama City, Peru - Lima, Columbia - Bogotá, Columbia - Medellín, Quezon City, Manila, Ethiopia - Addis Ababa, U.S. Eastern Time HoursContractMiddle
Salary800 - 3,000 USD per month
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementAccount ManagementCRMCustomer Success
Requirements
- 3+ years managing client accounts in media, SaaS, or a tech-enabled service
- Proficiency with automation platforms (Zapier or Make required)
- Excellent communication skills, both verbal and written
- Experience managing multiple timelines in CRM or project management tools
- Calm, organized, and solutions-oriented in fast-paced environments
Responsibilities
- Lead onboarding with structured kickoff calls and milestone planning
- Manage episode timelines, guest coordination, and content delivery
- Use tools like Zapier or Make to automate workflows and reduce friction
- Provide regular updates to clients and align internal teams around timelines
- Track performance metrics and turn insights into strategic recommendations
- Troubleshoot production or scheduling challenges with clarity and speed
- Contribute to client retention and renewals by delivering an excellent experience
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