Customer Success Manager
New
S
SleekCorporate Services
You will be located in the PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 8 years experience as Sales, Accounting or Customer Success Manager
- Required Skills
- Data AnalysisAccountingAccount ManagementCross-functional collaborationCustomer Success
Requirements
- Minimum 8 years of experience in Sales, Accounting, or Customer Success.
- Strong proficiency in English.
- Data-driven mindset with experience using data to support strategies.
- Proven track record of sales-driven ownership and accountability.
- Ability to manage complex business layers and target-focused thinking.
- Strong interpersonal skills for handling tough conversations.
- Ability to work autonomously in a fast-paced environment.
Responsibilities
- Achieve monthly renewal rate targets and CSAT targets.
- Conduct detailed investigations into end-to-end customer interactions to drive resolution.
- Achieve monthly cash collection targets via renewals, upsells, and upgrades.
- Manage and track pipeline in a data-driven manner.
- Prioritize ticket resolution to drive monthly targets.
- Collaborate with accounting, corpsec, product, and data teams to improve renewal processes.
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