Senior Customer Success Manager
New
G
Global Finance TeamsStaffing and BPO
Philippines. Metro Manila, PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeAccount ManagementClient relationship managementCRMCustomer SuccessGoogle Workspace
Requirements
- Experience in customer service, account management, operations, or client success
- Strong communication and relationship-building skills
- Organized and detail-oriented with good follow-through
- Comfortable handling client-facing conversations professionally
- Familiarity with Google Workspace, Microsoft Office, or CRM tools
- Experience in outsourcing, staffing, or BPO environment is a plus
Responsibilities
- Serve as one of the primary points of contact for assigned clients
- Conduct regular client check-ins to gather feedback and assess engagement health
- Monitor client satisfaction and identify areas for improvement proactively
- Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates
- Track employee performance feedback and escalate concerns when needed
- Help ensure timely resolution of operational or service-related issues
- Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems
- Prepare simple reports on client feedback, retention risks, and engagement status
- Support onboarding coordination for new clients and newly hired team members
- Assist leadership in improving internal processes and customer experience initiatives
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