Senior Customer Success Manager
Philippines, APACFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- 7+ years experience as a customer success manager working with global enterprise clients.
- Experience with SaaS technology, preferably marketing or communication ecosystems.
- Experience in beauty or influencer marketing.
- Demonstrated public speaking and presentation skills.
- Must have experience facilitating dynamic workshops.
- Excellent written and verbal communication skills.
- Ability to speak with clients at all levels within the organization.
- Collaborative and team-oriented mindset.
- Experience working in a consultative capacity.
- Bachelor's degree or higher.
- Fluent English, another APAC language is a plus.
Responsibilities
- Establish tailored onboarding and training plans for new enterprise clients in APAC.
- Determine critical measures for success for clients’ influencer programs.
- Leverage knowledge of program gaps to highlight the Traackr product.
- Monitor and address adoption and usage for clients in APAC region.
- Partner with Client Partners and CSMs to establish strategic account management.
- Identify and escalate signals of risk accounts and areas for account growth.
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