Senior Customer Experience Manager
New
M
Maven AGIEnterprise AI
Remote - CST, Remote - EST, CST, ESTFull-TimeManager
Salary120,000 - 170,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 7+ years of experience in customer success, account management, or CX leadership.
- Experience in SaaS or AI-enabled platforms.
- Strong account management experience with technical and strategic stakeholders at Fortune 100 clients.
- Experience working with or around AI/ML, LLMs, or enterprise automation tools.
- Experience navigating AI quality, prompt tuning, or training data workflows.
- Excellent communication, organizational, and relationship-building skills.
- Comfort working in fast-paced, early-stage environments.
Responsibilities
- Build and maintain trusted relationships with Strategic customers.
- Lead efficient, data-informed onboarding engagements for multi-department workflows.
- Partner with customers to drive adoption and consumption of contracted volumes.
- Identify opportunities to scale usage and expand into new use cases.
- Act as a strategic advisor on AI best practices and response optimization.
- Collect, analyze, and present product usage and quality data to guide improvement.
- Collaborate with Solutions/Implementation Engineers, Product Managers, and Engineering.
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