Senior Customer Success Manager
New
Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years in customer-facing roles
- Required Skills
- Project ManagementSQLBusiness IntelligenceETLAccount ManagementCustomer Success
Requirements
- 5+ years in customer-facing roles (Sales/Support/Services/Architecture).
- 2-3+ years of enterprise account management experience.
- 1+ year of technical account management experience.
- Experience with data warehousing ecosystems (Data sources, ETL, Data warehouse, Data marts).
- Knowledge of data schemas (OLTP vs. OLAP, snowflake).
- Experience with analytics tools (Tableau, PowerBI, SQL, etc.).
- Knowledge of cloud/on-prem deployment architectures (AWS, Azure, GCP).
- Familiarity with contact center management (IVR, ACD).
- Strong project management fundamentals.
- Ability to handle escalation management.
Responsibilities
- Manage enterprise accounts (Fortune 10/50) with ARR of $2-5MM.
- Drive adoption, onboarding, and lifetime customer success.
- Act as primary point of contact and voice of the customer internally.
- Collaborate with internal departments to customize responses to customer needs.
- Provide initial technical support and guidance on configuration.
- Identify and cultivate expansion opportunities within existing accounts.
- Manage account documentation in CRM systems.
- Travel as needed for meetings and trainings (approx. <20%).
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