Senior Customer Success Manager
New
V
Vatica HealthHealthcare Technology
United States, Willingness to work as needed with international teams and time zones.Full-TimeSenior
Salary130,000 - 150,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- BA/BS in a relevant discipline; MPH, MHA, MHSA, MBA or equivalent graduate degree preferred.
- 7+ years in healthcare administration or healthcare technology/SaaS.
- Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs).
- Foundational knowledge in value-based care programs.
- Experience with Quality programs (HEDIS, STAR, QRS, MSSP/ACO).
- Experience with Risk Adjustment models (CMS-HCC, HHS-ACA, UCSD-CDPS).
- Strong skills in data analysis, problem-solving, and relationship management.
- Ability to influence product roadmaps and drive customer retention.
Responsibilities
- Develop strong, strategic relationships with customers to address challenges and support goal achievement.
- Analyze customer performance, adoption data, and health metrics to identify and address risks.
- Conduct regular check-ins, recurring business reviews, and satisfaction surveys.
- Identify opportunities for upselling or cross-selling products and services.
- Share customer feedback with product management to influence the roadmap.
- Collaborate with marketing and sales to create success stories and testimonials.
- Act as a liaison for regulatory submission processes.
- Serve as a subject matter expert on workflows and product enhancements.
- Host Office Hours, Webinars, and Trainings in collaboration with internal teams.
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