Senior Customer Success Manager
New
USFull-TimeSenior
SalaryUp to 145,000 USD per year
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Job Details
- Experience
- 5–8+ years
- Required Skills
- Project ManagementAccount ManagementCustomer SuccessHubSpotGoogle WorkspaceSlackAsana
Requirements
- Bachelor’s degree in Business, Healthcare, or a related field
- 5–8+ years of experience in customer success, account management, or strategic client partnerships within healthcare or digital health
- Proven track record managing complex enterprise healthcare accounts with multiple stakeholders
- Strong experience working with health plans, PBMs, employers, or healthcare benefit organizations preferred
- Excellent executive communication and presentation skills with the ability to influence senior decision-makers
- Strong project management and cross-functional coordination skills in fast-paced environments
- Ability to translate data into business and clinical insights that demonstrate value and ROI
- Experience working in remote or distributed team environments
- Familiarity with healthcare domains such as chronic disease management, pharmacy, diabetes, or obesity programs is a plus
- Comfortable using tools such as HubSpot, Asana, Slack, and Google Workspace
Responsibilities
- Own and manage a portfolio of strategic healthcare clients post-sale, ensuring long-term retention, satisfaction, and growth
- Serve as the primary executive-level point of contact for senior stakeholders across health plans, PBMs, consultants, and employer groups
- Lead onboarding and implementation strategies to ensure successful and scalable client launches
- Drive product adoption and engagement across virtual care, pharmacy, and chronic disease management programs
- Conduct executive-level Quarterly Business Reviews to communicate outcomes, ROI, performance trends, and expansion opportunities
- Identify and mitigate account risks while proactively developing retention and recovery strategies
- Partner with Sales and Commercial teams on renewals, expansions, RFPs, and upsell opportunities
- Act as the internal liaison across product, care, marketing, and operations teams to ensure alignment on client needs
- Translate client data and program performance into actionable insights and strategic recommendations
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