Senior Manager, Client Implementation
New
Fully remote work environment with flexibility across Canada.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementJiraRESTful APIsConfluence
Requirements
- 7+ years of experience in client implementation, project management, or delivery leadership within fintech, payments, or financial services.
- Proven hands-on experience implementing payment programs, prepaid card solutions, or banking products for enterprise clients.
- Strong understanding of the Canadian payments ecosystem, including BIN sponsorship, FINTRAC, PCMLTFR, and card network rules (Mastercard preferred).
- Experience managing complex, multi-party implementations involving clients, banks, processors, and internal technical teams.
- Demonstrated leadership experience managing project or implementation teams in a high-volume environment.
- Strong technical fluency with APIs, payment systems, and integration workflows to confidently engage with engineering teams.
- Advanced project management skills, with expertise in tools such as Jira and Confluence.
- Excellent executive communication skills with the ability to manage senior client stakeholders and influence decision-making.
- Strong organizational and operational discipline, capable of managing multiple concurrent implementations without compromising quality.
- Proven ability to push back on scope, timelines, and feasibility when necessary while maintaining strong client relationships.
- Bachelor’s degree in business, finance, engineering, or a related field (or equivalent experience).
Responsibilities
- Own and manage a portfolio of ~20 concurrent client implementations, ensuring visibility into status, risks, timelines, and delivery health across all programs.
- Lead end-to-end onboarding and implementation of prepaid card and payment programs, from configuration through to go-live and post-launch adjustments.
- Manage and develop a team of Implementation Managers and Project Managers, setting standards for delivery excellence, governance, and client communication.
- Serve as the senior point of contact for enterprise clients during implementation, managing expectations, resolving issues, and aligning scope and timelines.
- Oversee configuration of payment programs, including card structures, fee models, BIN setup, transaction rules, and disbursement workflows.
- Coordinate with issuing banks, processors, and internal engineering teams to ensure timely certifications, integrations, and approvals.
- Enforce governance frameworks, compliance requirements, and mandatory launch gates to ensure regulatory and operational readiness.
- Partner with Sales, Product, and Compliance teams to validate feasibility, manage scope, and ensure deliverability of client commitments.
- Identify and drive process improvements, reducing time-to-revenue and improving scalability of implementation operations.
- Contribute to internal transformation initiatives, including platform modernization and operational efficiency programs.
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