Travel & Lifestyle Concierge
A
ASMALLWORLDLuxury Hospitality
Italy. Greece. SpainContract
Salary not disclosed
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Job Details
- Languages
- English, German
- Required Skills
- SalesforceCustomer serviceResearchCRM
Requirements
- Experience in luxury travel, concierge services, lifestyle management, or premium customer service.
- Experience in travel planning or reservations is strongly preferred.
- Strong written and verbal communication skills in English.
- German language skills are preferred.
- Highly organised with the ability to manage multiple requests simultaneously.
- Calm, solution-oriented, and able to work effectively under pressure.
- Strong research skills and good judgement when sourcing recommendations.
- Familiarity with CRM systems and digital tools.
- Salesforce experience is a plus.
- Self-motivated, reliable, and comfortable working in a fully remote environment.
Responsibilities
- Manage member concierge requests from enquiry to completion.
- Provide personalised recommendations across travel, dining, and lifestyle experiences.
- Research, arrange, and confirm bookings for restaurants, hotels, events, and activities.
- Communicate clearly and professionally with members via email and phone.
- Liaise with partners and suppliers to secure reservations, benefits, and special arrangements.
- Maintain accurate records of requests and interactions within the CRM system.
- Ensure all follow-ups, confirmations, amendments, and cancellations are handled promptly.
- Support service quality by following internal processes and standards.
- Assist with administrative tasks and reporting related to concierge activity.
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