- Manage member concierge requests from enquiry to completion.
- Provide personalised recommendations across travel, dining, and lifestyle experiences.
- Research, arrange, and confirm bookings for restaurants, hotels, events, and activities.
- Communicate clearly and professionally with members via email and phone.
- Liaise with partners and suppliers to secure reservations, benefits, and special arrangements.
- Maintain accurate records of requests and interactions within the CRM system.
- Ensure all follow-ups, confirmations, amendments, and cancellations are handled promptly.
- Support service quality by following internal processes and standards.
- Assist with administrative tasks and reporting related to concierge activity.
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