Senior Associate, Consultant, BenTech Production Support
New
Remote, any state, USFull-TimeSenior
Salary80,000 - 93,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- OAuthRESTful APIsData managementWorkday
Requirements
- 3+ years of experience in group insurance with a focus on data management, data exchange, and integrations.
- Hands-on experience supporting EDI, APIs, and Single Sign-On (SSO) frameworks (SAML/OAuth).
- Strong troubleshooting and analytical skills, including experience reviewing logs and data payloads.
- Experience working with benefits administration or HRIS platforms (e.g., Workday, Benefitfocus, Businessolver, etc.).
- Ability to manage multiple incidents and priorities in a fast-paced production environment.
- Strong ownership mindset with accountability for production stability and issue resolution.
- Detail-oriented problem solver with a focus on root cause analysis.
- Effective communication skills.
Responsibilities
- Provide day-to-day production support for BenTech integrations, including EOI SSO and API-based data exchanges.
- Monitor and review payload transmission logs to identify production issues, errors, and data discrepancies.
- Troubleshoot and resolve incidents in partnership with clients and benefits administration platforms.
- Perform root cause analysis and ensure timely resolution of production defects and incidents.
- Maintain and support production APIs and integrations across Eligibility, Enrollment, Plan Configuration, and Absence management.
- Participate in client and BenTech platform meetings to support ongoing production operations and issue resolution.
- Document incidents, resolutions, and support processes to build knowledge and scalability.
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