Senior Services Consultant
New
H
HubSpotSoftware
This role is open in in the United States, in office, hybrid or fully remoteFull-TimeSenior
Salary100,000 - 150,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Project ManagementArtificial IntelligenceRESTful APIsCRMChange ManagementSaaS
Requirements
- Fluency in English
- Customer-first mindset and a consultative approach to problem solving
- Deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
- Experience helping customers drive organizational change, via tailored change management
- Experience driving value conversations to executive teams
- Excellent oral and written communication skills
- Ability to provide a level of certainty and urgency to a customer
- Strategic mindset with experience in long-term planning
- Detailed-oriented with strong project management skills
- Strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy
- Strong AI aptitude
Responsibilities
- Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers.
- Diagnose customer need based on business objectives and technical requirements.
- Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs.
- Consult directly with the customer or partner to define resource needs.
- Establish clear milestones, planned objectives, project plans, and timelines for execution.
- Present implementation plans to the customer's Executive team.
- Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
- Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams.
- Build relationships with accredited Solutions Partners to improve co-selling and partner development.
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