Senior Support Engineer
New
O
Oasis SecurityCybersecurity
Remote - USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- SQLCybersecurityOAuthQA AutomationDatadog
Requirements
- 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity.
- Direct background in identity security (IAM, PAM, IGA, or non-human identity).
- Hands-on experience with identity stacks (Okta, Entra ID, Active Directory).
- Experience with identity governance (SailPoint) and PAM solutions (CyberArk, BeyondTrust).
- Fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS.
- Working knowledge of AWS, GCP, and Azure IAM.
- Experience with secrets management tools (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault).
- Observability experience (Datadog or Splunk).
- Fluent in SQL, JSON, YAML, and HCL.
- Ability to integrate AI tools into support workflows.
Responsibilities
- Lead end-to-end resolution of complex issues across our enterprise customer base.
- Resolve complex issues across customer identity stacks in both SaaS and on-premise environments.
- Investigate distributed systems and data pipeline issues including NXLog, S3, MongoDB, and Datadog.
- Partner with Product and Engineering to prioritize fixes based on customer health.
- Build the support knowledge base, troubleshooting guides, and internal runbooks.
- Build AI agents to automate triage, log analysis, and case routing.
- Define SLAs, support KPIs, and internal escalation workflows.
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