Epic Beaker Consultant (AP/CP Specialist)
New
T
Tech FireflyHealthcare IT
United StatesContractMiddle
Salary80 - 90 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Several years
- Required Skills
- DocumentationTroubleshooting
Requirements
- Epic Beaker Certification (AP and/or CP)
- Deep build and maintenance experience
- Several years of hands-on experience supporting Epic Beaker in a live hospital or laboratory environment
- Proven track record with Beaker Workqueues, Outreach, and Instrument integration/interfaces
- Strong analytical skills with a focus on workflow optimization and process improvement
- Ability to work independently and productively in a fully remote environment
Responsibilities
- Own the end-to-end lifecycle of Epic Beaker AP/CP tickets, including troubleshooting, root-cause analysis, and timely resolution.
- Address end-user questions, resolve build-related issues, and provide high-tier operational support.
- Meet or exceed established weekly ticket resolution goals to maintain system health and user satisfaction.
- Maintain and optimize current Epic Beaker build structures.
- Capitalize on opportunities to assist with Test Builds, validation, and implementation.
- Manage and refine Beaker Workqueues, Outreach modules, and device/instrumentation interfaces.
- Analyze current ticket trends to identify systemic issues and drive continuous process improvements.
- Author, update, and maintain comprehensive technical and end-user documentation to streamline future support.
- Assist in prepping the Beaker environment to support upcoming organizational projects and upgrades.
View Full Description & ApplyYou'll be redirected to the employer's site
