Verification Quality Control Specialist
New
V
VeriffIdentity Verification
Remote within Utah, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisDocumentationQuality AssuranceProcess improvementCustomer support
Requirements
- Have experience in quality control, customer support or similar roles.
- Maintain strong attention to detail while making consistent decisions across a high volume of cases.
- Stay focused and perform well in a fast-paced environment where priorities can shift quickly.
- Are comfortable making decisions independently and confidently, even under time pressure.
- Work in a structured and methodical way while handling multiple tasks or priorities.
- Communicate clearly and can adapt your communication style to different audiences.
- Are driven, reliable, and take ownership of your work.
- Enjoy identifying opportunities to improve processes and raise quality standards.
- Are proactive and not afraid to question or challenge processes when improvements can be made.
- Have excellent written and spoken English.
Responsibilities
- Performing quality control checks to ensure verification processes meet established standards.
- Monitoring quality performance and identifying opportunities for improvement.
- Supporting team members and stakeholders with questions related to quality assurance processes.
- Analysing operational data to identify trends, risks, and improvement opportunities.
- Maintaining internal guidelines and improving QA tool-related processes.
- Documenting process updates and maintaining traceable change logs for compliance purposes.
- Creating structure around QA workflows, goals, and operational priorities.
- Contributing to projects that improve operational quality and efficiency.
- Sharing insights and learnings that help reduce risk, complexity, and operational challenges.
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