Tech Firefly

Tech Firefly is a technology solutions company that provides outsourced solutions.

251-500 employees

Founded 2016

Information Technology

Private Company

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Information Technology

Remote Work Available

This company offers remote work opportunities.

Open Positions7

United StatesContractHealthcare ITPosted

Epic Beaker Consultant (AP/CP Specialist)

Own the end-to-end lifecycle of Epic Beaker AP/CP tickets, including troubleshooting, root-cause analysis, and timely resolution.
Address end-user questions, resolve build-related issues, and provide high-tier operational support.
Meet or exceed established weekly ticket resolution goals to maintain system health and user satisfaction.
Maintain and optimize current Epic Beaker build structures.
Capitalize on opportunities to assist with Test Builds, validation, and implementation.
Manage and refine Beaker Workqueues, Outreach modules, and device/instrumentation interfaces.
Analyze current ticket trends to identify systemic issues and drive continuous process improvements.
Author, update, and maintain comprehensive technical and end-user documentation to streamline future support.
Assist in prepping the Beaker environment to support upcoming organizational projects and upgrades.

DocumentationTroubleshooting

Showing 1 of 7 positions

About Tech Firefly

Tech Firefly solves complex challenges across diverse industries, acting as a pivotal technology solutions partner. You will help over 50 global clients scale teams, enhance user experiences, and optimize operations. We specialize in areas like content moderation, software development, and AI solutions. Our approach ensures transparency and agility in every project.

How We Work

You will join a team that embraces diverse work models: onsite, near-site, nearshore, and offshore. Many roles offer full remote flexibility, with some requiring occasional travel for key client engagements. We foster an environment of collaboration and innovation, aiming to build diverse teams across 15 countries. You will experience a focused yet supportive atmosphere that values mutual respect and impactful contributions.

Engineering at Tech Firefly

You will build and integrate cutting-edge solutions using Robotic Process Automation, Artificial Intelligence, and Chat Bots. Our projects span from enhancing hiring and customer journeys to optimizing content moderation and QA processes. Expect to work with technologies like Epic Aura, FHIR APIs, HL7 messaging, and automation tools such as Selenium and Jenkins. You will solve real-world problems that directly impact client efficiency and user experience.

Why Join Us

Drive innovation with AI and RPA to transform critical business functions.
Collaborate on diverse, global projects, expanding your skill set across industries.
Work with leading technologies like Epic, FHIR, and advanced automation tools.
Shape solutions for over 50 global clients, seeing your impact directly.
Enjoy remote flexibility in many roles, balancing work and personal life.

Benefits & Perks (Philippines)

Experience American Work Culture & Project Exposure.
Work with one of the best IT companies in the world.
Receive Paid Holidays, Rice Allowance, Clothing Allowance, Medical Assistance, Laundry, etc.
Access other Employee Benefits like HMO.

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