- Resolve day-to-day operational issues and regulatory requests across the product portfolio.
- Intake and triage incoming bugs and requests from stakeholders for Product/Engineering teams.
- Support the launch of new courses and products, including proprietary LMS configuration tasks.
- Partner with the Regulatory team on course requirements and updates.
- Keep the existing course catalog healthy through ongoing content and configuration maintenance.
- Monitor product and course metrics and investigate trends.
- Automate repetitive tasks using AI tools like Claude Code or Codex.