Scheduling & Staffing Specialist
New
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SourcefitChildcare Staffing
Eastwood Quezon City, PH, 7:00pm to 4:00am Monday–FridayFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingTime ManagementData entryGoogle Workspace
Requirements
- Prior experience in scheduling, staffing coordination, or client services preferred.
- Comfortable with Google Workspace (Docs, Sheets), email tools, and web-based platforms.
- Clear, professional, and responsive verbal and written communication skills.
- Meticulous with details, timelines, and task follow-through.
- Ability to manage time-sensitive, high-stakes scheduling demands under pressure.
- Proactive and resourceful with a growth mindset.
- Knowledge of the childcare industry or similar service industries is a plus.
Responsibilities
- Process incoming Back-Up Care (BUC) reservations via the Bright Horizons (BH) online portal.
- Communicate with caregivers to confirm assignments, especially for short-notice and emergency shifts.
- Manage call-outs for BUC, On-Call Sitters, and Nanny Placements, ensuring prompt coverage.
- Maintain active oversight of all open orders via the Jovie Scheduling Dashboard and mobile app.
- Coordinate with BH and families regarding cancellations, rescheduling, and last-minute changes.
- Audit and update scheduling records in both the BH portal and MyJovie platform for compliance and accuracy.
- Monitor and respond to emails in a timely, professional manner.
- Provide entry-level administrative and digital operations support when workload permits.
- Support B2B outreach efforts and recruitment processes.
- Contribute to tech automation, process improvement, and market research projects.
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