Scheduling Coordinator
New
S
SallySupportHealthcare
Metro Manila, Philippines, 8:00 AM to 5:00 PM MTFull-TimeMiddle
Salary900 - 1,000 USD per month
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Job Details
- Experience
- 1-3 years of experience in scheduling, coordination, administrative operations, customer service, or a similarly fast-paced role
- Required Skills
- Customer serviceData entryCRMHubSpotGoogle Workspace
Requirements
- 1-3 years of experience in scheduling, coordination, administrative operations, or customer service.
- Demonstrated ability to manage high volumes of detail-oriented work.
- Proficiency with Google Workspace.
- Comfort with software tools and willingness to learn new systems.
- Strong written and verbal communication skills.
- Experience with Sling, HubSpot, or similar scheduling and CRM platforms (Preferred).
- Background in healthcare, home care, or regulated service environment (Preferred).
- Experience supporting a senior operator in a coordinator or junior analyst capacity (Preferred).
Responsibilities
- Triage and resolve incoming scheduling tickets in HubSpot including sick calls, vacation requests, and shift swaps.
- Manage scheduling data in Sling and HubSpot, ensuring accuracy of client schedules and caregiver availability.
- Escalate complex scheduling issues to the Operations Scheduler with clear analysis and documentation.
- Perform weekly hygiene audits to identify and resolve data mismatches.
- Provide surge support during high-volume periods, holidays, and unexpected disruptions.
- Serve as a frontline communication point for caregivers regarding routine scheduling inquiries.
- Maintain responsive communication and partnership with Care Managers.
- Generate reports on utilization, adherence, and scheduling KPIs.
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