Senior Account Manager
D
DoiTCloud Computing
This role is based remotely in any of the following locations: Spain, Netherlands, Ireland, or Estonia.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 5+ years of experience in Account Management supporting the EMEA market; 3+ years of experience at a technology company
- Required Skills
- AWSCloud ComputingGCPMicrosoft AzureAccount ManagementStakeholder managementSaaS
Requirements
- 5+ years of experience in Account Management supporting the EMEA market
- 3+ years of experience at a technology company (SaaS, SI, Cloud Vendor)
- Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor
- Strong verbal/written communication skills in English and Spanish
- Strong technical skills that enable you to engage productively with technical teams
- Ability to build influential relationships
- Great operational/administration skills, analytical, detail-oriented
Responsibilities
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
- Identify Cost Optimization opportunities within the Customer Cloud environment.
- Work with Cloud Vendors Sales Rep on mutual customers.
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