Senior Customer Support Agent for E-commerce
New
P
PairedE-commerce
ColombiaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- ShopifyCustomer supportZendesk
Requirements
- E-commerce experience
- Exceptional written English with ability to maintain sophisticated brand voice
- Experience with Gorgias (mandatory)
- Experience with Shopify (mandatory)
- Experience with customer support platforms such as Zendesk
- Experience managing phone calls, emails, and chats
- Ability to manage Instagram and TikTok DMs
- Self-motivated, detail-oriented, and independent work capability
- Patient and empathetic communication skills
Responsibilities
- Respond to inquiries via Gorgias, Richpanel, and social media DMs
- Handle order management, tracking, modifications, and cancellations
- Manage returns, exchanges, and refunds
- Provide product guidance and personalized recommendations
- Resolve shipping issues and coordinate with logistics partners
- Maintain premium brand tone in all communications
- Document feedback and identify patterns for improvement
- Handle escalations and VIP customer interactions
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