Customer Success Associate
New
Remote - LATAMFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years
- Required Skills
- Problem SolvingTime ManagementCRMCustomer supportCustomer Success
Requirements
- 1–3 years of experience in customer support, customer success, operations, or hospitality
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Excellent communication skills (written and verbal)
- Comfortable working in a fast-paced, high-volume environment
- Strong customer service mindset
- Experience with customer-facing interactions and problem-solving
- Ability to follow structured processes while adapting to new workflows
- Strong organizational and time management skills
- Comfortable working flexible schedules, including weekends
- Experience with tools such as CRM systems, ticketing platforms, or similar operational tools
Responsibilities
- Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding
- Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations
- Coordinate and schedule onboarding and training sessions with customers
- Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects)
- Participate in special projects, including customer outreach, reporting, and operational support
- Provide timely updates to CSMs and stakeholders on task progress and completion
- Maintain clear and professional communication with customers across all interactions
- Identify process improvement opportunities and contribute to enhancing team efficiency
- Support real-time operational workflows, including guest-facing interactions such as assisting with remote check-in experiences when required
- Provide high-quality customer service while troubleshooting operational or guest-related issues in real time
View Full Description & ApplyYou'll be redirected to the employer's site
