Customer Success, Leap LAC
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and local/regional languages
- Experience
- 3–5 years
- Required Skills
- Data AnalysisAccount ManagementReportingStakeholder managementCRMCustomer Success
Requirements
- 3–5 years of experience in customer success, account management, sales support, or related roles.
- Bachelor’s degree preferred or equivalent practical experience.
- Strong skills in customer relationship management and stakeholder communication at multiple levels.
- Excellent analytical skills with the ability to interpret data and generate actionable insights.
- Experience working with ERP systems and CRM tools.
- Strong organizational skills with high attention to detail and ability to manage multiple priorities.
- Excellent communication skills in English and local/regional languages.
- Strong problem-solving and critical thinking abilities in fast-paced environments.
- Ability to prepare and deliver presentations to internal and external stakeholders.
- Proactive mindset with strong follow-through and execution focus.
- Comfortable working independently and collaboratively in a global, matrixed organization.
Responsibilities
- Act as the primary point of contact for inbound customer escalations, ensuring timely resolution and high-quality service delivery.
- Support Client Executives in managing customer relationships, account planning, and business growth initiatives.
- Coordinate reporting, dashboards, and performance analysis (e.g., backlog, order history, SLA tracking, pipeline visibility).
- Assist in preparing customer presentations, executive meetings, and value proposition materials.
- Maintain accurate and detailed customer account profiles and documentation.
- Ensure timely execution of quotes, orders, and operational requests across internal teams and business units.
- Collaborate on onboarding new customers and supporting implementation and adoption of services.
- Identify opportunities for process improvement, automation, and digital transformation initiatives.
- Coordinate with vendor management and internal stakeholders to support account strategy and growth.
- Facilitate communication across sales, operations, and support teams to ensure alignment and execution.
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