Customer Support Consultant
New
S
SupportYourAppCustomer Support
Buenos Aires, Buenos Aires, Argentina. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. São Paulo, State of São Paulo, Brazil. Curitiba, State of Paraná, Brazil. Lima, Callao Region, PeruContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native Spanish, Advanced (C1) English
- Experience
- At least 1 year
- Required Skills
- Analytical SkillsResearch skillsCRMCustomer supportHubSpot
Requirements
- Native Spanish communication skills
- Advanced (C1) English communication skills
- At least 1 year of experience in customer service and hospitality
- Experience with CRM systems (e.g., HubSpot, Aircall)
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints)
- Assist with support ticket backlog and ensure timely resolutions
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Support internal teams to resolve operational challenges
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