Community Associate
New
H
HelloFreshBusiness Process Outsourcing
Manila, Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4+ years
- Required Skills
- Data Analysis
Requirements
- Strong experience in social media or community management (2–4+ years).
- Excellent written communication and tone adaptation skills.
- Strong understanding of customer experience and brand voice.
- Ability to identify insights from customer conversations.
- Passion for values-driven, mission-led brands (sustainability a plus).
- Comfortable managing multiple social platforms (IG, TikTok, LinkedIn).
- Analytical mindset with attention to trends and sentiment shifts.
Responsibilities
- Lead on responding to all customers across Instagram, TikTok and LinkedIn (DMs, comments, tags) including any product support.
- Maintain and evolve our tone of voice in public-facing channels.
- Identify and elevate UGC, testimonials, and strong community stories.
- Create thoughtful surprise and delight moments that build loyalty.
- Lead monthly documentation of community trends.
- Spot recurring themes, questions and pain points on socials.
- Feed into weekly and monthly insight reports and ad hoc analysis.
- Track community sentiment shifts and emerging trends.
- Reflect sustainability themes in tone and customer responses.
- Champion mission-led, transparent language across CX channels.
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