Manager, Risk Operations - Travel
New
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Super.comTravel Tech
Location: Canada; Secondary Locations: United StatesFull-TimeManager
Salary99,000 - 156,000 USD per year
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Job Details
- Experience
- 5+ years of experience in fraud, risk, or payments; 2+ years of people management
- Required Skills
- SQLBusiness IntelligenceData AnalysisTableauRisk ManagementLooker
Requirements
- 5+ years of experience in fraud, risk, or payments, ideally in eCommerce or travel
- Experience in complex transaction ecosystems like marketplaces or payment processors
- 2+ years of people management experience
- Strong analytical skills with hands-on experience in SQL and/or BI tools like Looker or Tableau
- Experience building or optimizing fraud decisioning systems, rules engines, or vendor integrations
- Deep understanding of card-not-present fraud, chargebacks, and customer abuse patterns
- Ability to navigate ambiguity and influence cross-functional stakeholders
Responsibilities
- Prevent fraud and abuse risk across travel marketplace with focus on hotel and flight transactions
- Design and evolve risk strategies across the full transaction lifecycle including pre-checkout, checkout, authorization, and post-booking
- Partner with cross-functional teams to build and optimize real-time decisioning systems, rules, and controls
- Investigate and mitigate complex fraud patterns such as card fraud, friendly fraud, refund abuse, and identity attacks
- Establish and track core risk KPIs, playbooks, and SOPs to influence product and business strategy
- Lead and mentor a team of risk analysts
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