Customer Success Manager, Mid Market
New
K
KojoConstruction Technology
Remote (United States). Kojo’s team members work from home 100% of the time across North and South America., business hours congruent with their local time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaSSlackNotion
Requirements
- 3+ years in a customer-facing SaaS role, with direct ownership of a mid-market book of business.
- Proven track record managing and executing renewals and expansions independently, with measurable NRR results.
- Experience in construction technology or vertical SaaS B2B is strongly preferred.
- Track record of success measured by retention, usage, and NRR.
- Strong communication and collaboration skills.
- Proficiency with tools including Salesforce, Notion, Slack, and Zoom.
Responsibilities
- Owning the commercial performance of your mid-market book of business across new business, renewals, upsell, and cross-sell.
- Leading the end-to-end renewal and expansion process.
- Balancing a robust book of business through structured communication cadences and usage analytics.
- Developing deep Kojo product expertise to recommend workflow best practices and deliver training.
- Proactively coordinating with internal stakeholders to remove barriers to customer success.
- Building and maintaining multi-threaded relationships across each account.
- Contributing playbook learnings back to the broader CS team.
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