Customer Success Manager, Mid-Market
New
C
Color HealthHealth Benefits Tech
Remote, USAFull-TimeManager
Salary92,000 - 125,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 3 years
- Required Skills
- Project ManagementData AnalysisNegotiationRelationship managementCustomer Success
Requirements
- Minimum 3 years of experience as a client/customer success manager, ideally at a benefits tech company
- Deep understanding of employee benefits and digital health space
- Demonstrated success at a high-growth or start-up organization
- Experience scaling support to mid-market clients
- Comfort using AI tools and technology to work efficiently at scale
- Experience serving HR/Total Rewards leaders and benefits consultants
- Excellent messaging, positioning, and presentation skills
- Strong analytical skills to interpret data and drive actionable insights
- Proven ability to multi-task competing priorities
Responsibilities
- Lead a large book of mid-market clients and serve as the face of Color for all client-related needs
- Onboard new clients, ensuring strong member discovery and a successful launch plan
- Develop customized, scaled service and strategic plans for each client
- Drive successful enrollment and engagement of a client's population
- Own and maintain a high client NPS and renewal rate
- Identify, position, and close expansion and upsell opportunities
- Build and maintain multi-threaded relationships with key stakeholders
- Monitor client engagement and performance metrics
- Standardize operations for serving clients at scale using AI tools
View Full Description & ApplyYou'll be redirected to the employer's site
